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SmartPass allows users to access UAE Government services using a single account. Users just need to authenticate once to access multiple on-line Government e-services.
The vast majority of UAE Government Services are available online. Without SmartPass, each UAE Government e-service requires a username and password to use the e-services.
Consequently, a user needs to memorise, or document, his username and password for all e-services that he can access. Having to memorise, or document, multiple and different usernames and passwords often leads to situations where a user cannot access the desired e-service, due to forgotten passwords, or user accounts being blocked because of failed login attempts. The only solution is to unblock a username, and to choose a new password. Unblocking a username only reinstates access to a specific e-service. It does not solve the issue of having to memorise, or document, multiple usernames and passwords.
UAE Government e-services, enabled by SmartPass, accept the username and password that are stored in SmartPass. Therefore, in order to access UAE Government e-services, a user only needs to memorise his SmartPass username and password.